22 November 2004
Our ref: CRN 242749
Mr Sean Bryson
48 Tavistock Road
1 Young Street
Tel: 0114 291 5000
Fax: 0114 291 5001
Dear Mr Bryson
Thank you for your letter of 8 November. We have now investigated
the complaint outlined in this correspondence.
I understand from Internet Exchange that they have noted the issues
you raised about sales and appointment bookings and will be acting
on your feedback.
However, I am also aware that their own investigation has revealed
behaved in a manner which did not recognise the respect and dignity
we require from both staff and visitors to the centre" and
that they are no longer willing to enrol you on training programmes
at the Internet Exchange.
I would suggest that you contact the learndirect helpline or consult
the learndirect website at www.learndirect.co.uk if you wish to
find an alternative centre near to your home.
Executive Director - Marketing & Customer Relations
Positive About Disabled People - Investors In People
Registered in England No 3980770 Registered Office: Dearing House,
1 Young Street, Sheffield S1 4UP
( PIFFLE !! )