I.E Training Centres Ltd Power Road Studios Studio G.09 114 Power
Road London W4 5py United Kingdom
08 September 2004
|Mr Sean Bryson
48 Tavistock Road
Monday 6th September
Ref. CCS - 339
Dear Mr Bryson
Thank you for your e-mail dated 7th September 2004
We have noted your feedback on sales and appointment bookings at
Internet Exchange and these will be discussed with all staff members
concerned and incorporated into our on-going staff training schedules.
It is company policy that all enrolment appointments are booked
in advance to allow the necessary paperwork to be gathered and for
the correct information on eligibility, course offers and learndirect
policies be communicated effectively. It should also be noted that
the staff at Internet Exchange North Kensington have been directed
by their Head Office to put aside times in their day to commit to
administration duties and it was unfortunate that we could make
an exception and accommodate you on the day of your initial enquiry.
I have spoken to all members of staff at the library and it is felt
by Internet Exchange that you *behaved
in a manner which did not recognise the respect and dignity we require
from both staff and visitors to the centre. We believe your ??
aggressive manner ??
is not conducive to a healthy working relationship with Internet
Exchange and our current learners.
We therefore feel obliged to cancel your appointment made for Monday
13th September 2004, and decline enrolling you on our training programes.
Should you wish to find alternative training centres you can contact
the London Central Hub on 0208 918 7170.
If you require any further clarification then please feel free to
contact me at any time, either by phone or by email on email@example.com
Training Administration Officer
0208 742 4000
0208 742 7541
Registered in England and Wales No 4797189
PIFFLE !! )