|Candy Beery / Ann
Kensington & Chelsea Volunteer Bureau
9th May 1994
This letter is a formal complaint about the quality of service
provided by the Director of the Kensington & Chelsea Volunteer
Bureau, Mr Christopher Brooks.
At the beginning of this year, I approached Mr John Moore,
the editor of the Kensington & Chelsea Times, with an
idea that I had to raise the profile of the elderly in this
All of the details of this are enclosed.
Because of the nature of the project, it was heavily dependent
on volunteer workers. Consequently, after speaking with Mr
Moore, the next port of call was the Director of the Volunteer
Bureau, Mr Christopher Brooks. It should be noted that this
was at the end of January this year, Mr Brooks was approached
well in advance of the project being launched. He agreed to
provide the volunteers, has ample time for preparation and
was given continuous up-dates on each development as it occured.
In fact, he even once remarked that I may have been disturbing
him more often than was needed.
Although Mr Brooks agreed to provide the volunteers, no firm
head count was ever established or agreed upon. We played
with a number of estimates, and certainly agreed that it would
take meny more than Mr Brooks actually provided, which was
At the beginning of April, I received a message from Mr Brooks
via Geraldine Timlin of 60+ "Sixty Plus", that he
may not be able to provide the volunteers that I needed. This
was presented to me in such a way as to sound like, "no
volunteers at all". Ms Timlin also started to talk in
terms of "lunch money" for any volunteers that I
may have been able to recruit on my own. Hence my mail shot
to over 50 councillors in the Town Hall, I also started putting
posters up all over the place - copies of these are enclosed.
After speaking with Mr Brooks again, it turned out that what
he had meant to convey via Ms Timlin, was that he may not
be able to provide "all" of the required volunteers
and that I should also try to recruit some myself. This I
did, with very limited success. But then again, the recruitment
and allocation of volunteer workers is not my chosen, full-time
paid occupation. Nor do I have any previous experience, resources,
or a network of contacts, both individuals and groups. Mr
brooks on the other hand, is a very different matter.